"They were a bit more expensive than quoted but had more affordable options and more expensive options so you can find what you're looking for. Very nice and explained what was going to happen. Theu gave me exactly what I asked for"
uBreakiFix - Phone and Computer Repair
3.5
43
790 Bethel Rd, Columbus
CLOSE · 10:00 - 19:00 · +1 614-914-6204
"I had a claim for a broken screen and was referred here by my carrier's repair plan. It turned out they just the screen protector was broken but we needed to change the claim which was proving difficult. I still received excellent service and the fix was fast and free due to the claim. I would definitely come here for any repair needs."
uBreakiFix - Phone and Computer Repair
3
25
121 Mill St, Columbus
CLOSE · 10:00 - 19:00 · +1 614-532-5635
"The employees here were incredibly kind, but after my experience with Asurion, I can't give this place a good review. After seeing how unethical this company is, I honestly have to wonder if the employees receive commission for selling Asurion plans to vulnerable people who come in simply looking for help.\n\nI don't know much about computers, so I relied on the employees' guidance to get my laptop fixed. When I first brought it in, they sold me an Asurion plan and told me I'd be able to make a claim for the scratches on my screen after 31 days and have that replaced as well. I went ahead and purchased both the Asurion plan and the replacement part they needed to fix the laptop. They told me I'd get a call once the part arrived, likely within a week.\n\nTwo weeks went by with no update, so I called and was told the part was delayed in the mail (not their fault). I followed up again a couple more times over the next few weeks, only to finally be told that something had gone wrong with the eBay seller and I had been refunded for the part. But I was still being charged for the Asurion plan -- now into the second month.\n\nAt that point, the employees advised me to file a claim through Asurion instead, saying I could get the part and the screen replaced for even cheaper that way. I followed their instructions exactly, even asking them to stay on the phone with me while I filed the claim to make sure everything was submitted correctly. Still, the claims were repeatedly denied.\n\nThe plan was $35/month, so in total, I paid $70 to Asurion, and nothing was fixed. ZERO services were provided. After playing whack-a-mole with their different phone lines, they told me they could refund me for one month (which is already offensive because I paid for 2 months under false pretenses) but when the refund came in, it was only for $25, not $35.\n\nIn the end, they wasted over a month of my time, left me with a broken laptop, and effectively stole $45 from me. This wasn't just bad service -- it was misleading, unethical, and exploitative. I came in hoping for help and they scammed me."
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