Why advanced technology accelerates dysfunction when decision rights, workflows, and culture aren’t built to execute.

Despite the recent challenges in overall experience quality seen in Forrester’s Customer Experience Index (CX Index™) benchmarks, customer experience (CX) remains a priority for many organizations.

Predictive analytics in healthcare helps payers identify claims risk early, reduce leakage, and improve financial and ...

Buy-side firms are consistently faced with burgeoning volumes of data, necessitating adept management of expansive data extractions, a task fraught with intricacies and considerable costs. Arthur Orts ...

"Analytics as a discipline has changed dramatically in the last five to 10 years – and for sure in the past five," says Anne Snowdon, chief scientific research officer at HIMSS. "With the explosion of ...

When leaders say they want to be a data-driven organization, a key objective is empowering business people to use data, predictive models, generative AI capabilities, and data visualizations to ...

Artificial intelligence is forcing many companies to evolve and rethink how to govern and analyze data, according to survey results released Monday by Gartner. Based on a survey of 479 chief data and ...

As organizations accelerate digital transformation, data is no longer viewed as a byproduct—it’s the backbone of strategic decision-making. With growing volumes of structured and unstructured data, ...

Most people regard bank runs as a thing of the Depression-era past, but in 2023, several U.S. financial institutions failed when they experienced unexpected runs on deposits. Taking notice, leaders at ...

Only 4% of organizations have fully aligned operating models to support their strategic goals. AI is now the strongest driver of operating model redesign, cited by nearly 70% of executives.

Management and technology consultancy BearingPoint has released a new research study, “Future-ready by design: Reinventing operating models for the AI era.” Based on a survey of nearly 400 C-level ...