If you're expecting a good customer service experience when you need a repair on a major appliance, don't hold your breath. A recent Consumer Reports National Research Center survey of more than ...

We’ve all felt that sinking moment when a familiar hum goes silent: the fridge stops cooling, the washer won’t spin or the oven won’t heat on a busy weeknight. When an appliance quits, the big ...

When an appliance starts throwing error codes, you might think you’re in for an expensive professional repair—but there's another option. When not writing, Jeff ...