No matter what industry you're in, few things are more important for your business's continued success than quality customer service. Improved customer service has been directly linked to better ...

Everyone knows that bad customer experiences negatively impact customer loyalty, brand image, and a business's bottom line. With this in mind, businesses strive to not just meet, but exceed, customer ...

As business leaders gear up to improve their company's performance, many look for a "silver bullet" to give them an edge. However, the answer they seek is not some imponderable mystery. The answer is ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

FOX23 spoke to the Better Business Bureau about ways we can all be better customers and why it's important. People are often quick to let their friends know when they've had a bad experience at a ...

It can be a headache waiting in line or on the phone to speak to a customer service representative. NBC’s Vicky Nguyen shares tips to help make the process a little smoother — including which day to ...

TORONTO (CTV Network) — Customers are expected to tip in many situations, but some doubt the practice motivates workers to provide exceptional service. Bev Burgess, a retired teacher from Medicine Hat ...

The money language pit The “How are you?” ping pong game The Tricky use of humor in customer service. As a customer service consultant and training designer, one thing I help my client companies to do ...

Oh, the lengths some people will go to get better customer service. Like recording phone calls with a customer service agent. Robert Grunfeld, who had a ticket on a United Airlines flight from Newark, ...

Have you ever wished robots could do more than just follow instructions? Well, that’s where Mirokaï steps in. Born from the creative minds at Paris-based startup Enchanted Tools, Mirokaï isn’t just ...