DOVER, Del. , March 4, 2024 /PRNewswire/ -- ZapScale, the leading provider of AI-powered customer success platforms, today announced the launch of its Unified Customer Communication View, a new ...

The addition of Northpass to Gainsight’s product portfolio creates the only end-to-end Customer Success platform in the market, allowing businesses to not only automate their high-touch customer ...

ChurnZero, the platform and partner for Customer Success, has partnered with Northpass, the leading digital customer education platform, to enable Customer Success (CS) teams to seamlessly manage and ...

Patented technology significantly reduces time to value for SaaS companies – supporting scalable growth and revenue retention by increasing product adoption and onboarding efficiency Totango to launch ...

Put yourself in the shoes of a consumer. You look down at your phone and see a text message from a company whose brands you use frequently with an offer that seems perfectly matched with your current ...

We’ve seen the rise of the customer data platform (CDP) in recent years as a central repository for collecting data about customers to better understand their needs. It's worth noting that Twilio ...

Every company has some type of motion around the customer journey, according to Maksim Ovsyannikov, EVP of Product and Design at Gainsight. The question is, how sophisticated is it? The biggest ...

Customer success platforms (CSPs), or software designed to help business-to-business companies manage and monitor their customer success efforts, are increasingly in demand. According to a Research ...

Today’s business environment is tough — as such, customer success has become a crucial aspect of generating revenue. It’s no longer enough to simply acquire new customers; retaining and expanding ...