On his way up the career ladder to become Executive Vice President of Operations at Walt Disney World Resort, Cockerell freely admits he was such an autocratic young hotel and restaurant manager that ...

Earlier this fall, Elmhurst University’s School of Business launched the Institute for Professional and Community Engagement, a resource hub that offers opportunities for students to develop ...

34,658 people played the daily Crossword recently. Can you solve it faster than others?34,658 people played the daily Crossword recently. Can you solve it faster than others?

Cockerell, a service industry veteran and former executive v-p of operations at Walt Disney World, offers a slim, obvious listing of the rules of customer service. The author of Creating Magic: 10 ...