Inventory management systems are designed to monitor product availability, determine purchasing schedules and cycle out obsolete or unsold product. The availability of product is just one way in which ...

Never before has the voice of the customer been so loud. And never before have companies been so keen to not only pay close attention to the wants, likes, experiences, preferences, opinions, ...

At a time when the competition is a tap or mouse click away, it's a wonder more companies haven't set themselves up better to hear and respond to the voice of the customer (VoC). We have the data. We ...

Khalifa Industrial Zone Abu Dhabi (Kizad) has been awarded the prestigious ISO 10002:2004 certification by Lloyds Register of Quality Assurance (LRQA), in recognition of the quality of its customer ...

Panda Express has begun deploying the Medallia Customer Feedback Management system in close to 1,300 Panda Express restaurant locations in the United States. Panda Express is implementing the Medallia ...

A recent study by Oxford Brookes University claims that UK businesses are losing around 20 million customers each year due to poor customer service, equating to losses of £3.69 billion. It’s no big ...

When it comes to customer feedback the automotive industry has largely stayed traditional, relying on customer feedback surveys and responses. However, as AI applications grow, Volkswagen Group UK is ...

As businesses set new goals and standards for themselves in the new year, they should place extra emphasis on retaining customers and acting upon the valuable feedback they receive. Embracing customer ...

Customer feedback is one of the quickest and most efficient ways to improve your business. After all, who would know better than your customers what you do well and what could use improvement? The ...