Customer service plays a key role in the shopping experience at the wholesale and retail level. Many times, quality service is overlooked and poor service is exaggerated. The result is a polluted ...

Technology has caused a shift in many aspects of life over the years. It has given us the ability to connect with each other quickly through social media, allowed us to cut the cord and stream ...

Customer service is a vital part of any organization, providing the public with the warm, open-armed welcome that a company wants to encourage new and continued business. Within each department of a ...

The ease of online and omnichannel shopping due to the pandemic has elevated consumers' expectations. More than half of respondents (58%) said their customer service expectations are higher today than ...

Opinions expressed by Entrepreneur contributors are their own. The rich, indeed, are different when it comes to their customer service expectations. Your company needs to deploy a sophisticated, ...

There was a time when getting out of a taxi meant reaching for your wallet, sorting through cash, calculating the tip, and sometimes doing it all while the next rider tried to pile in behind you. Then ...

Addressing gaps in customer expectations requires you to learn more about what customers expect when they walk into your store or visit your website and what they expect to get for their money. While ...

MELVILLE, N.Y.--(BUSINESS WIRE)--Seventy-seven percent of businesses say consumer expectations for effectively engaging with them digitally have increased over the past 12 months, up more than 10 ...

However, it's never a bad idea to incorporate best-practices into your B2B marketing strategy, and marketers can learn a lot from how customer service professionals have adapted in the last year and a ...