T-Mobile is launching Team of Experts, aiming to oust bad customer service experiences and replace it with a dedicated team of people that are easier to contact. Announced at an event today, the news ...

To reinvent how businesses approach customer care, T-Mobile is going old school — by connecting its customers with humans instead of robots. At a press event in Charleston, South Carolina, T-Mobile’s ...

Experts say that U.S. airlines may never end up providing good customer service. — -- Maybe all the hubbub about flight delays and shoddy service is beginning to register with the USA's big ...

A customer service interaction can often be a make-or-break opportunity for a company. Initiated usually because of a failure to meet expectations elsewhere in the customer journey, customer service ...

Delivering seamless digital interactions across every touchpoint is more critical than ever in today’s travel landscape, especially during major travel disruptions. Using AI tools behind the scenes ...

At the T-Mobile Uncarrier Next event, T-Mobile revealed its new Team of Experts service. T-Mobile Team of Experts will radically change how customer service interactions work within the company. No ...

Forbes contributors publish independent expert analyses and insights. I cover travel with a focus on safety and sustainability. If you want an idea of how far customer service has fallen — and how ...

CHICAGO (CBS) – Lately, a rash of CBS 2 viewers have reached out about their battles with banks. In some cases, their fights spanned a year or more to get their money back after a dispute. Then, ...

Like just about every other aspect of business, the COVID-19 pandemic drove customer service to digital channels as well. But now, as businesses reopen and workers return to offices, experts expect ...

When you shop through retailer links on our site, we may earn affiliate commissions. 100% of the fees we collect are used to support our nonprofit mission. Learn more. Bob Solomon was counting the ...

RICHARDSON, Texas--(BUSINESS WIRE)--Mavenir, the industry’s only end-to-end, cloud-native Network Software Provider and a leader in messaging and voice services, today announced the introduction of ...

Do you want advice from customer service experts? That is easy to do as your customers are the experts! Come and join us for an hour and learn how to build excellent customer service experiences.