At Becker’s 12th Annual CEO + CFO Roundtable, Tessya Federico, director of healthcare partnerships at EliseAI, discussed the transformative potential of conversational AI for healthcare call centers.

Billtrust, the leader in B2B accounts receivable (AR) workflow and payment software, today announced Agentic VoIP (Voice over Internet Protocol), a breakthrough AI-powered feature embedded in the ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Call handling is the end-to-end process of managing internal ...

DAYTON, Ohio (WDTN) — This year’s higher call volumes inspired a change in the way Vandalia Fire will respond to incidents in the new year. Due to higher call volumes, Vandalia Fire has been facing ...

Whether managing a small help desk or a global contact center, understanding ACD is essential for optimizing customer and service excellence. Automatic Call Distribution (ACD) is the backbone of ...