Savvy IT outsourcing customers insist on including benchmarking clauses in their IT services contracts. Benchmarking clauses are beneficial to outsourcing customers because they allow the customer to ...

The Center for Chemical Process Safety (CCPS), a technology alliance of the American Institute of Chemical Engineers, has announced a partnership with Phillip Townsend and Associates (PTAI) to ...

TPI, the world’s leading advisor to global organizations on all facets of service strategies for business support operations, today announced the result of a collaborative industry research ...