AI simulations focus not only on procedural knowledge but also on emotional intelligence and decision-making. Agents learn to ...

Because the feeling you create during the experience determines whether customers move up the ladder or fall off completely.

It's a shame that customer service doesn't always get the respect and attention it deserves because it's among the most important ingredients in any business's success. There's no better marketing ...

"Your service sucks! Can't you do anything right?" shouted Jeff, his voice laced with frustration. He had demanded to have a new water dispenser sent over to replace the one that had malfunctioned, ...