Zurich Insurance Group has over 55 million customers around the world. The insurer built an AI tool into its agents' workflow to increase customer loyalty. This article is part of "Build IT: ...

AUSTIN, Texas--(BUSINESS WIRE)--Insurance carriers who prioritize technology investments that make it easier for brokers and agents to provide better customer service are likely to steal business from ...

Does that kind of time saving actually pay for itself? Researchers at Dakota State University, in partnership with regional ...

New AI conversational tool enables customer service agents to reduce average handle time by two minutes, increase interaction efficiency by 30% and trains new agents 70% faster San Francisco, Jan. 24, ...

Artificial intelligence and digital tools are transforming the insurance landscape, but contrary to popular belief, technology isn't making human agents obsolete — it's making them more essential than ...

At Provo-based Engagex, all new hires try out the “product” firsthand. Engagex is a marketing company whose product is arranging appointments for insurance agents and their customers, explains CEO ...

American National Insurance Company, which was acquired by Brookfield Reinsurance last year, has been investing in new tech for its agents and policyholders. It's already an anchor partner of Plug and ...

Discover how the American Agency System uses independent agents to find the best insurance policies for your needs, differing ...

The insurance industry is on the verge of a monumental shift, driven by the integration of blockchain technology and smart contracts. Bob Brzyski For life and health insurance agents and agency owners ...

An insurance customer relationship management (CRM) software is a solution that helps insurance agencies, providers, or brokers manage all business tasks while maintaining high customer service. From ...