As AI reshapes work in 2026 organizations redesign systems faster than the human experience can adapt, creating a growing gap ...

Our 31st annual report finds that leading companies prioritize upskilling and retention strategies as IT expands its impact and influence across the business. What makes a company a great place to ...

Early in 2005, Verizon Communications Inc. revamped the back-end system its call center representatives needed to access to qualify customers for DSL service, changing all the interfaces and databases ...