ServiceNow Customer Service Management (CSM) solution excels at automating and optimizing front, middle, and back-office processes SANTA CLARA, Calif.--(BUSINESS WIRE)-- ServiceNow (NOW) (NYSE: NOW), ...

Pega’s AI and automation-powered customer service solution enables service teams to work smarter while improving self-service for optimal customer experiences CAMBRIDGE, Mass.--(BUSINESS WIRE)-- ...

REDWOOD CITY, Calif.--(BUSINESS WIRE)--Celigo, the leading integration platform as a service (iPaaS) for business and IT users, today announced that it has been recognized as a Visionary in the ...

Five9 Recognized for Completeness of Vision and Ability to Execute Five9 (NASDAQ: FIVN), provider of the Intelligent CX Platform, today announced that it has once again been positioned by Gartner as a ...

eGain is recognized as a Visionary in Gartner's Magic Quadrant for CRM Customer Engagement Centers, highlighting its innovative AI solutions. eGain, a company specializing in AI knowledge management ...

“Qualtrics is a Leader for the fourth time in the 2025 Gartner Magic Quadrant for Voice of the Customer, which we believe underscores our commitment to continued innovation in our products and our ...

Global communications platform Infobip has once again been named a Leader in the 2025 Gartner Magic Quadrant for Communications Platform-as-a-Service (CPaaS)(1) . This year the company is placed ...

SAN FRANCISCO, Oct. 27, 2025 /PRNewswire/ -- Zendesk, the global leader in AI-powered service, has been named a Leader in the 2025 Gartner Magic Quadrant for CRM Customer Engagement Center. Zendesk ...

SAN RAMON, Calif.--(BUSINESS WIRE)--Five9 (NASDAQ: FIVN), provider of the Intelligent CX Platform, today announced that it has once again been positioned by Gartner as a Leader in the Magic Quadrant ...