Whether they’re about giving tough feedback, addressing conflict or navigating sensitive issues with stakeholders, having difficult conversations is an inevitable part of leadership. How you handle ...

This Q&A is part of Observer’s Expert Insights series, where industry leaders, innovators and strategists distill years of experience into direct, practical takeaways and deliver clarity on the issues ...

As a leader, the art of managing difficult conversations is crucial. The foundation of these discussions should be grounded in an understanding of human psychology to ensure a response that won’t be ...

I have been working in campus law enforcement for over 40 years; 35 of them as a supervisor or director. When it comes to addressing personnel issues, I have a lot of experience. Managing people is, ...

When the world of work turned upside down in 2020, we quickly adapted to Zoom calls, Slack threads and digital whiteboards. At first, this newfound flexibility felt liberating. But as we settle into a ...

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Most unlucky people have found themselves thrust into difficult conversations at some point in their lives. Whether it's a demanding boss, or an upset partner, learning how to navigate these ...

Talking to people we disagree with can be difficult, but it’s also unavoidable. A group of students at Willamette University is learning to facilitate and engage in those conversations to foster ...

The National Academies of Sciences, Engineering, and Medicine are private, nonprofit institutions that provide expert advice on some of the most pressing challenges facing the nation and world. Our ...

Tough conversations with clients are inevitable, but they don't necessarily have to damage your partnership. Handling these conversations with honesty, empathy and a solution-oriented mindset can help ...

Nobody looks forward to difficult conversations at work and addressing issues with colleagues. We experience the same response as to a physical threat, our body going into fight-or-flight mode. And, ...