Resiliency is an important component for companies to be able to prepare for and respond to the changing world around them. Focusing on the data that a company can control is one way of building ...

Every business is defined by its customers — but it’s not always obvious who an organization’s customers really are. When it comes to VC firms, investors have historically and unsurprisingly viewed ...

Explore the shortcomings of Net Promoter Score (NPS) in measuring customer satisfaction and loyalty, highlighting the ...