When Zendesk announced its intent to acquire Local Measure to strengthen its AI-powered voice platform, one response stood out: "Wait. Voice is still relevant?!" Voice has long been the backbone of ...

Communicating with customers gets increasingly more difficult by the day because contact information is constantly changing, consumers don't trust phone calls, and emails are blocked or labeled as ...

Purpose-Built APIs Empower Cloud Communications Providers to Move Up the Value Chain with New Services that Optimize Business Communications with AI SEATTLE--(BUSINESS WIRE)--Symbl.ai, the human ...

CHICAGO, March 17, 2025 (GLOBE NEWSWIRE) -- While channels like email and messaging are more prevalent, the phone remains one of the most business-critical tools available, according to a 2025 study ...

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On Thursday, February 8, 2024, the FCC issued a Declaratory Ruling – by unanimous vote – to confirm that Telephone Consumer Protection Act (TCPA) rules apply to calls that use artificial intelligence ...

Turning the Wayback Machine to 1997, the Holy Grail for e-business was “seamless integration.” The goal was a value chain of real-time access to information, running contiguously from the point where ...

AWS announced that with the latest release of Amazon Connect outbound campaigns, organizations can use Amazon Connect Customer Profile attributes to create outbound campaigns with defined market ...

CallPilot emerges as a game-changer in customer support. It illustrates a future where AI integrates with human touch to deliver exceptional service. Our clients asked if automation could be applied ...

According to a 2025 commissioned study by Forrester Consulting on behalf of TransUnion®, 86% of decision-makers across a wide range of industries said that even as their outbound call volumes decrease ...