The movement to improve hospital quality has long assumed that close adherence to best medical practices leads to better outcomes. But a Modern Healthcare analysis of Medicare's first stabs at ...

Improving efficiency is complex and requires a multimodal approach. Health information systems, patient feedback, and multidisciplinary teams are components that can improve clinical processes.

Improving patient experience scores is a goal for many healthcare organizations — and for good reason. Patient experience is directly tied to patient retention, reimbursement, and in many cases, ...

Today, patient experience is a critical factor in the success of healthcare organizations, so understanding and addressing patient concerns is essential. With the rise of online reviews and social ...

The emergency room is a stressful and unplanned way to begin a patient journey, and the Ruth and Harry Roman Emergency Department at Cedars Sinai in Los Angeles is one of the nation's busiest. Staff ...

When it comes to improving patient care, feedback is the compass that guides healthcare providers in the right direction. But here’s the catch, traditional feedback often fails to capture honest ...