For each of the past three years, EMA has surveyed enterprises to understand changes in service-level management adoption. Our approach again this past year was to mirror the questions from the prior ...

Since the economic downturn, service-level management has become increasingly critical for IT professionals needing to trim spending and demonstrate the value of their organizations. Now there are ...

Establishing agreed upon services levels for database applications is of the utmost importance for assuring that performance meets required criteria. Without pre-determined, negotiated service level ...