The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY John Hall Growing a ...
What matters most to modern customers? Convenience and efficiency. Instead of waiting to get answers or working through cumbersome phone systems, customers want self-service options to quickly find ...
Working during the COVID-19 pandemic presented various challenges for businesses. Especially for service providers who rely on customer interaction. To ensure providers are ready to face those ...
The latest trends in software development from the Computer Weekly Application Developer Network. This is a guest post for the Computer Weekly Developer Network written by Matt Saunders, VP DevOps, ...
One of the most important aspects of customer engagement is self-service. Customers are willing to pay more for a positive customer experience, according to 86% of customers. Therefore, along with ...
Eric Peters is the Growth Manager of HubSpot Academy. He shared some of his insights on self-service education in a recent article on the Product-Led blog, talking about the two motivational factors ...
Employee satisfaction has been proven to drive overall business growth, because when employees are happy, they create happy customers. So, optimizing the employee experience should be at the top of ...
The latest trends in software development from the Computer Weekly Application Developer Network. This is a guest post for the Computer Weekly Developer Network, written by Randall Degges, head of ...
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