Let's be honest, most people think they're pretty decent restaurant customers. You say please and thank you, try to tip decently, and don't throw food at the staff. Mission accomplished, right? Well, ...

Forbes contributors publish independent expert analyses and insights. A recent study by Harvard Business Review, conducted in collaboration with Tata Communications, reveals some unexpected news and ...

Customer relationship management and marketing automation company Klaviyo Inc. today announced the general availability of its enhanced Model Context Protocol server that gives marketers the ability ...

Grabbing dinner at Texas Roadhouse is an exact science. The steakhouse chain is well known for scripting to the very last detail its servers’ interactions with customers. And that interaction is of ...

Robotic Process Automation (RPA) is a technology with the potential to redefine the way businesses interact with their customers, shaping the future of customer interactions. At its core, RPA provides ...

Real-time interaction management (RTIM) is reshaping the way brands think of customer journey orchestration. RTIM makes a previously unheard of level of real-time personalization possible. With RTIM, ...

For decades, enterprises have invested in technology to make customer experience better, yet the results often feel the same. Customers wait, repeat themselves and navigate disconnected systems that ...

First release enables low-latency, secure AI-powered responses to 'Where is My Order?' inquiries SYDNEY, Nov. 12, 2025 /PRNewswire/ -- Fluent Commerce, the leading provider of distributed Order ...

A restaurant server turned to Reddit to vent his frustrations about those who don’t “understand the restaurant industry” after a group of customers left him a poor tip and some very rude, unsolicited ...

Food servers have to put up with a lot. Some customers can mistake the waitstaff’s job—taking their order, being courteous, and getting their food out on time—as a demand to wait on them hand and foot ...

Customer service can often be viewed as the “kicker” to an organization’s “football team.” It may not be the most glamorous or noteworthy position, but when the game is on the line with time expiring, ...