Chatbots aren’t cool, and their usefulness is debatable. Here’s how we can do better with AI than a chatbot. The Fast Company Executive Board is a private, fee-based network of influential leaders, ...

It was another long night in the quality department. The reports didn’t add up, the complaints kept coming, and somewhere in the data, the truth was ...

San Diego’s mayor created a department in 2021 to find solutions to the homelessness crisis, signaling a new direction. It hasn’t made things better. The city’s homelessness count increased 35% from ...

The Biden administration assured us that addressing the “root causes” of illegal immigration would solve the problem (not a crisis!) at the border. The thinking was that as people had more ...

At an Huntsman Cancer Institute Clinic, providers are often delayed in how soon they see a patient during a new visit appointment. Typical delays (wait time) from check-in to provider page was 20 ...

According to the U.S. Bureau of Labor Statistics, a worker died every 96 minutes from a work-related injury in 2022, a 5.7 percent increase over the previous year. Worksite fatalities and incidents ...

At some point, your PPC performance will take a nose-dive. Once you’ve managed PPC campaigns long enough, you will likely navigate numerous crises. Pinpointing the source of a specific issue can be ...

To the average American not employed as an industrial engineer or a member of a problem-solving team at some big business, the term “root causes” would have seemed obscure until a few weeks ago. But ...