Net promoter scores (NPS) are steady. Customer satisfaction (CSAT) looks strong. Churn is under control. On paper, everything is green. But then the conversation shifts. Quietly, they admit: ...

Conventional food production and distribution systems degrade the environment due to several aspects, like overuse of fertilizers and high greenhouse gas emissions. This necessitates a shift towards ...

April is National Alcohol Awareness Month, an annual campaign aimed at bringing awareness to the dangers of alcohol misuse. Alcohol Awareness Month was established in 1987 by the National Council for ...

Emotional intelligence refers to our ability to understand and manage our own emotions and those of others. According to Daniel Goleman, author of Emotional Intelligence, social awareness is a key ...

Under the new Consumer Understanding Outcome, firms in scope of the Consumer Duty must support retail customer understanding so that all communications meet the information needs of retail customers; ...