Technology connects people in business from around the world, with various cultures interacting on a regular basis. Learning how to use verbal strategies for intercultural communication is an issue of ...

We’re used to reading body language and silent cues in person. With remote work, subtle ways we communicate are changing – and workers need to know how to adapt. Your boss’s nod or grimace, a ...

In Part 1 of this three-part series on “How Does Communication Work?” I introduced the distinction between kinesics (body language, including gestures, eye gaze, and facial expressions) and ...

Next time you are having a conversation with someone, notice how much of the content is communicated without words. Let’s say your boss calls you to her office, hands you your evaluation report, and ...

Communicating effectively with the customers will contribute to their overall experience and may exceed their expectations. The customer will feel valued and respected as their needs are being ...