As I dropped my daughters off at school one morning, I realized something had to change. Their new 9:15 a.m. start time threw my usual routine into chaos, overlapping with the start of my workday. Not ...

Stop making work-life balance your holy grail. It's an antiquated concept lacking in modern-day practicality. It assumes we can spend half our time working and then unplug and spend the other half our ...

Does “Off-the-Shelf” Contact Center Integration Really Work? Your email has been sent CRM and contact center solutions promise seamless integration in a few clicks, but that’s rarely how it goes. See ...

CEO of executive coaching firm Jody Michael Assoc. and author of Leading Lightly: Lower Your Stress, Think with Clarity and Lead with Ease. Leaders have always struggled with work-life balance. They ...

Technology is supposed to set organisations free. Presenting a utopian vision, technology providers promise a world where organisations can constantly add new software to their infrastructure to ...